Privacy Policy
1. Introduction
At Zyros Labs, we are committed to protecting your privacy and handling your personal information responsibly, securely, and in accordance with applicable data protection laws.
This Privacy Policy explains how Zyros Labs collects, uses, stores, and protects your personal information when you visit zyroslabs.com, zyroslabs.co.uk, or purchase products from us.
By accessing or using our websites, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Trading Name: Zyros Labs
Websites
* zyroslabs.com
* zyroslabs.co.uk
* info@zyroslabs.com
Throughout this Privacy Policy, the terms “Zyros Labs”, “we”, “our”, and “us” refer to the operator of the above websites.
3. Information We Collect
When you visit our websites or place an order, we may collect the following information.
Personal Information
This may include:
* Full name
* Billing address
* Shipping address
* Email address
* Telephone number
* Order history
* Communications sent to our support team
Payment Information
Payments made through our websites are processed securely by trusted third-party payment providers.
Zyros Labs does not store your full debit or credit card details.
Where cryptocurrency payments are accepted by prior arrangement, we may collect only the information necessary to verify and complete the transaction.
Technical Information
When you visit our websites, we may automatically collect certain technical information, including:
* IP address
* Browser type and version
* Device type
* Operating system
* Pages visited
* Time spent on our websites
* Date and time of access
* Referral website
* General website usage information
4. How We Use Your Information
We use your information to:
* Process and fulfil orders
* Arrange shipping and delivery
* Respond to enquiries and provide customer support
* Verify payments and reduce fraudulent activity
* Improve our websites, products, and services
* Maintain website security
* Comply with legal and regulatory obligations
* Send order confirmations and shipping updates
Where you have chosen to receive marketing communications, we may also send promotional emails. You may unsubscribe at any time.
5. Lawful Basis for Processing
Where UK data protection law applies, we process personal information only where we have a lawful basis to do so.
Depending on the circumstances, this may include:
* Performing a contract with you
* Complying with legal obligations
* Our legitimate business interests, provided these do not override your rights
* Your consent where consent is required
6. Cookies
Our websites use cookies and similar technologies to improve functionality and enhance your browsing experience.
Cookies may be used to:
* Remember items in your shopping basket
* Maintain secure login sessions
* Improve website performance
* Analyse website traffic
* Remember user preferences
Where required by law, you will be given the opportunity to manage your cookie preferences.
You may also disable cookies through your browser settings, although doing so may affect certain website functionality.
7. Sharing Your Information
We only share personal information where necessary to operate our business.
This may include:
* Payment processing providers
* Delivery and courier companies
* Website hosting providers
* IT service providers
* Professional advisers
* Law enforcement or regulatory authorities where legally required
We do not sell, rent, or trade your personal information to third parties.
8. Data Security
We take appropriate technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, misuse, or loss.
While we work hard to safeguard your information, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
* Fulfil customer orders
* Meet legal, tax, and accounting obligations
* Resolve disputes
* Prevent fraud
* Enforce our agreements
Once information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Your Rights
Where UK data protection law applies, you may have rights regarding your personal information, including the right to:
* Request access to your personal information
* Request correction of inaccurate or incomplete information
* Request deletion of personal information where applicable
* Request restriction of processing
* Object to certain forms of processing
* Request a copy of your personal information in a portable format where applicable
* Withdraw consent where processing is based on consent
These rights may be subject to legal exceptions.
To exercise any of your rights, please contact us using the details below.
11. Third-Party Websites
Our websites may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party websites they visit.
12. Children’s Privacy
Our websites and products are intended only for individuals aged 18 years or older.
We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that personal information has been collected from someone under 18, we will take reasonable steps to delete that information.
13. International Data Transfers
Some of the third-party service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to help ensure it is protected in accordance with applicable data protection laws.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, or the services we use.
Any updated version will be published on our websites together with the revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Email: info@zyroslabs.com
Websites:
* zyroslabs.com
* zyroslabs.co.uk
